Refund Policy

If you are not satisfied with your purchase, you may request a full refund within 30 calendar days of the order date. This includes an initial purchase or a subscription renewal. This policy does not limit rights or remedies available under applicable law or Paddle’s Buyer Terms.

For a Paddle-processed payment, visit paddle.net and use the purchase email or receipt to locate your order and request a refund. Paddle, our Merchant of Record, handles refund processing. If you need help locating your order, use our SATRDE, LLC contact form and include your purchase email, district name and order or invoice number. Never send full card details or student records.

For a payment made directly under a separately agreed invoice or purchase order, request a refund within the same 30-day period using our contact form. Identify the invoice and purchasing organization so we can verify the request and coordinate repayment with the authorized payer. Additional rights in a signed agreement remain available.

Approved refunds are returned through the original payment method where possible. The date funds reach your account depends on the payment provider and financial institution. A refunded subscription may end paid access; student record handling continues to follow the school’s data agreement and applicable legal obligations.

Cancel a card subscription through Plan & billing or Paddle support before the next renewal to prevent another annual charge. Cancellation and a refund request are separate actions. For an invoice-based renewal, contact SATRDE, LLC about the next order. See our Terms & Conditions and Paddle’s Refund Policy for additional information.